Refund policy

Effective Date: June 6, 2026
Last Updated: June 6, 2026

SunoFashion customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review the following Return & Refund Policy before placing an order.

1. Return Eligibility :

You may request a return within 30 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned with original tags and packaging, when applicable.
Proof of purchase or order confirmation may be required.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items may not be eligible for return:

Items showing signs of wear, use, or damage after delivery
Products damaged due to misuse or improper care
Gift cards
Clearance or final sale items, where permitted by law

3. How to Request a Return :

To start a return, please contact our customer support team with your order details.

Contact Information

SunoFashion
Address: 8678 Illinois St, Merrillville, IN 46410,
United States

E-Mail: support@sunofashion.com
Phone: +1 (219) 516-9798

Please do not send items back without first contacting us for return instructions.

4. Return Shipping :

SunoFashion provides FREE return shipping labels for all returns. We include a prepaid return label in your shipment. Simply print the label and use it to send your item back."

The item received was damaged
The wrong item was shipped
The item arrived defective

Return shipping costs are non-refundable unless otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items :

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request:

Photos of the item
Photos of the packaging
Your order number

After reviewing the information provided, we will determine an appropriate resolution.

6. Inspection of Returned Items :

Once your returned item is received, it will be inspected to verify that it meets the return requirements outlined in this policy.

If approved, the refund process will begin.

7. Refund Processing :

Returns:

You may return eligible items within 30 days of delivery.

Refunds:
Refunds are typically processed within 10 business days after your return is received and inspected.

Please allow an additional 5–10 business days for your bank, credit card issuer, or payment provider to post the refund to your account.

Refunds will be issued to the original payment method used for the purchase.

8. Late or Missing Refunds :

If you have not received your refund after the expected processing period:

Check your bank account again
Contact your credit card company
Contact your bank or payment provider

If you still require assistance, please contact us.

9. Exchanges :

We may offer exchanges for eligible items when inventory is available.

If you would like a replacement item or a different size, please contact us for assistance.

Exchange requests are subject to product availability.

10. Order Cancellations :

If you wish to cancel an order, please contact us as soon as possible.

Orders may only be cancelled before processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

11. Refused or Undeliverable Packages :

If a package is returned due to an incorrect address provided by the customer or because delivery was refused, additional shipping charges may apply before reshipment.