FAQ
Orders & Payments :
What payment methods do you accept?
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express (Amex)
- Discover
-
Shop Pay
All payments are processed securely through trusted payment providers.
When will I be charged for my order?
Your payment will be charged at the time your order is placed and successfully processed.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
Shipping & Delivery :
Do you ship throughout the United States?
Yes. We currently ship to customers across the United States.
At this time, we do not offer international shipping.
How much does shipping cost?
We offer free standard shipping on all orders within the United States.
There is no minimum purchase required.
How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding public holidays.
How long does delivery take?
Estimated shipping times are:
- Processing Time: 1–2 business days
- Shipping Time: Approximately 2–5 business days
- Total Delivery Time: Approximately 3–7 business days
Delivery times may vary due to weather, carrier delays, or other circumstances beyond our control.
Which shipping carriers do you use?
We work with trusted shipping partners, including:
- USPS
- UPS
- FedEx
The carrier used may vary depending on the delivery location and operational requirements.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information when available.
Returns & Refunds :
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Returned items must be unused, unworn, and in their original condition.
Please review our Return & Refund Policy for complete details.
How long does it take to receive a refund?
Once your returned item has been received and inspected,
approved refunds are typically processed within 10 business days.
Depending on your bank or payment provider, it may take an
additional 5-10 business days for the refund to appear in
your account.
Who pays for return shipping?
SunoFashion provides FREE return shipping labels for all
returns. We include a prepaid return label with your shipment.
You are not responsible for return shipping costs.
Note: Return shipping is free ONLY for items that qualify
for return within our 30-day return window and meet all
return eligibility requirements."
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, we may request photos of the item, packaging, and your order details.
Products :
Are product colors exactly the same as shown online?
We make every effort to display product colors accurately.
However, actual colors may vary slightly depending on your screen settings, device, and lighting conditions.
How do I choose the correct size?
We recommend reviewing the product description and size information available on each product page before placing your order.
If you need additional assistance, please contact our support team.
Will sold-out items be restocked?
Product availability may vary.
Some items may be restocked, while others may be discontinued. We encourage customers to check back regularly for updates.
Account & Privacy :
Do I need an account to place an order?
No. Customers may place orders without creating an account if guest checkout is available.
Is my personal information secure?
We take reasonable measures to protect customer information and payment transactions.
For more information, please review our Privacy Policy.
Does your website use cookies?
Yes. Our website uses cookies and similar technologies to improve functionality, enhance user experience, and support website performance.
For additional information, please review our Cookie Policy.
Contact Us :
How can I contact SunoFashion?
If you have any questions, our customer support team is happy to assist you.
SunoFashion
Address: 8678 Illinois St, Merrillville, IN 46410,
United States
E-Mail: support@sunofashion.com
Phone: +1 (219) 516-9798